Alltel is a specialist carrier of Australian 1800 Numbers

1800 Numbers are Also Known as Free Call or Toll Free Numbers in Australia

1800 Numbers are "virtual" numbers that provide many benefits and can be configured to meet your business needs.

  • Ring different landline or mobile phone numbers depending on the time of day, location of your caller, and how busy you are.
  • 1800 numbers aren't tied to specific landline or mobile phones, so you can move them with you as your business grows. No need to every change your business phone number!
  • Built-in reporting gives you a powerful tool for measuring your marketing campaigns.

1800 numbers are ideal for Australian businesses wanting to improve their marketing response locally, or at a State or National level.

They help to make your business look more professional, and can encourage customers to call: a call to a 1800 number is FREE when dialled from any landline in Australia.

We have 1800 number plans starting from $14 per month.

The 1800 number caller FREE call from any fixed line phone anywhere in Australia. Note that callers using mobile phones will pay a rate determined by their mobile service provider.

The 1800 number account holder pays our cheap times rates for inbound calls.

1800 numbers are particularly good for businesses that receive the majority of their enquiries from non-local callers.

1800 numbers don't include a physical phone line. They are highly configurable redirection numbers and can be setup so they can be answered at any of the following:

  • your nominated office number, mobile phone, home-office or VoIP phone number
  • multiple locations based on the caller's location (e.g. State-based routing)
  • one of our Australia-wide Virtual Offices, where a Live Answering receptionist greets your 1800 number caller in your own business name and forwards messages to you via SMS and email
  • at multiple locations according to our integrated IVR menu system and forwarded to your staff members, departments or extensions
  • Voice2Email or Fax2Email

We have a comprehensive range of features that are ideal for all businesses: from home-based, SMEs right through to the biggest corporations.

With our 1800 number low monthly plans and cheap call rates, having 1800 numbers for your business is probably A LOT cheaper than you think.

It all adds up to a CHEAPER 1800 number cost for your business.


The Benefits of Having 1800 Numbers for your Business

Presents a Professional Image

A 1800 number gives potential customers the impression that it belongs to a large, established, national business. These numbers enhance the credibility and professional image of your business.

Demonstrates your Focus on Customer Service

1800 numbers can make it free or cheaper for customers to call you nationwide. This demonstrates that you care about your customers and invites them to call you economically. Having a 1800 number can also give you the edge over your competitors who may only advertise a local or mobile phone number.

Makes Relocating Easy

Most businesses need to relocate at various times, for example as the business grows and needs more space. With a normal phone number, this can be very inconvenient and costly: changing phone numbers, redirecting old numbers, reprinting marketing materials, losing contact with customers, etc. If you have a 1800 number, they stay the same when you need to relocate.

Easy to Remember

Normal landline and mobile phone numbers are 10 digits long and are not always easy to remember. 1800 numbers have only 6 digits that callers need to remember. We also have low-priced premium numbers that are even more memorable.

Reduces "locality" prejudice

Some callers will only call businesses where they recognise the phone number as being in their own suburb, area or state. This often limits a business's ability to expand outside its own area. 1800 numbers are non-geographic and if you choose to promote your business outside your local area, they can increase the potential to receive calls (and business) from a much larger catchment area.

One Single, National Number for Businesses of any Size

Whether your are a small, owner-operated local business or a large national corporation, 1800 numbers provide a nationwide, single point of contact and offer flexibility for future growth and stability and continuity of your contact information.

Tracking and Analysis of your Marketing and Advertising

Our online customer portal allows you to see each caller's phone number details and the time and duration of each call. This can help you to analyse response to your marketing: who's calling you and in the case of landline callers, where they're calling from. Multiple 1800 numbers can be used economically to test the effectiveness of various advertising campaigns.

Increases Response to Marketing and Advertising

If you make it easier and cheaper for customers to call you, then it is logical that you should receive more calls to your 1800 number.

Customer Comments

"We are using Alltel as their service is top notch and we have never had a down time with our 1800 number." – Ryan Mollaun - Rox Tan Australia

"I believe that people seem to have more faith in calling a 1300 or 1800 number as they seem to help create a more established company image." – Scott Sutherland – Total Guard Australia

"We've been using Alltel's 1800 number service for 7 years and won't be changing providers any time soon." – Louise McLoughlin – e-BAS Accounts

"Easy to set up, effective and efficient. Providing us with an 1800 help desk number for all the competitions we run across the Foxtel platform." – Melanie Tsakiris – Multi Channel Network

"If you are looking for a telco for your 1800 numbers, save yourself the running around and go with Alltel." – Ray Coleiro – Ace Dog Supplies

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