Information about 1800 Numbers from Alltel

1800 numbers let callers contact your business for FREE.

Our 1800 number solutions enhance your business image and increase caller response. We have a comprehensive range of features that are ideal for all businesses - from home-based, SMEs ... and right through to the biggest corporations.

An 1800 number is often known as a Free-Call or Toll-Free number

1800 numbers are a professional solution to improve marketing response and "professionalism" for a business whilst receiving the majority of their calls from "non-local" callers.

The caller: FREE from any fixed line phone anywhere in Australia.
If the caller to the 1800 number is using a mobile phone, they will pay a rate that is determined by their mobile service provider.

The 1800 number account holder: pays our cheap timed rates for inbound calls.

1800 numbers don't include a physical phone line. They are highly configurable redirection numbers and can be setup so they can be answered at either:

• your nominated office number, mobile phone or home-office phone number OR
• multiple locations based on the caller's location (eg. State-based routing) OR
• one of our Australia-wide Virtual Offices, where a Live Answering receptionist greets your 1800 number caller in your own business name. You can then receive your messages via SMS to your mobile phone or via Email or both
  (your 1800 number can be configured to be answered by a Live Answering Operator on "busy", "no answer", at specified times etc.) OR
• at multiple locations according to our integrated IVR menu system and forwarded to your staff members, departments or extensions
• Voice2Email or Fax2Email

With Low monthly 1800 number plans and ou cheap call rates, having 1800 numbers for your business is probably A LOT cheaper than you think which all adds up to a CHEAPER 1800 number cost for your business.

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The benefits of having 1800 numbers for your business.

Professional Image

A 1300 Number or 1800 number gives potential customers the impression that it belongs to a large, established, national business. 1300 numbers and 1800 numbers enhance the credibility and professional image of your business.

Demonstrates your focus on Customer Service

1300 numbers and 1800 numbers can make it free or cheaper for customers to call you nationwide. This demonstrates that you care about your customers and invites them to call you economically. Having a 1300 Number or 1800 number can also give you the edge over your competitors who may only advertise a local or mobile phone number.

Makes relocating easy.

Most businesses need to relocate at various times. With a normal phone number, this can be very inconvenient and costly - changing phone numbers, existing number redirections, printing, customers losing contact with you etc. In the future, if you have 1300 numbers or 1800 numbers, they will stay the same when you need to relocate.

Easier to Remember

Normal landline and mobile phone numbers are 10 digits long and are not always easy to remember. 1300 numbers and 1800 numbers only have 6 digits that callers need to remember. We also have low priced premium numbers that are even more memorable.

Reduces "locality" prejudice

Some callers will only call businesses where they recognise the phone number as being in their own suburb, area or state. This often limits a business's ability to expand outside its own area. 1300 numbers and 1800 numbers are non-geographic and if you choose to promote your business outside your local area, they can increase the potential to receive calls (and business) from a much larger "catchment" area.

One single, national number for businesses of any size.

Whether your are a small, owner-operated local business or a large national corporation, 1300 numbers and 1800 numbers provide a nationwide, single point of contact and offer flexibility for future growth and stability and continuity of your contact information.

Tracking and Analysis of your Marketing and Advertising

Our online customer portal allows you to see each caller's phone number details and the time and duration of each call. This can enable you to analyse the response to your marketing, who's calling you and in the case of landline callers, where they're calling from. Multiple 1300 numbers or 1800 numbers can be used economically to test the effectiveness of various advertising campaigns.

Increased response to marketing and advertising.

If you make it easier and cheaper for customers to call you, then it is logical that you should receive more calls to your 1800 number.