Alltel is a specialist carrier of Australian 1800 Numbers

Your 1800 Number Can be Set Up in a Number of Ways

1800 numbers are simply computerised redirection numbers.

They are highly configurable, and can be set up to route (or redirect) to different destination numbers under different conditions such as

  • at different times of the day or week
  • in different geographical locations
  • according to the caller's location

Because these numbers do not require a physical phone line, you can configure them to be answered in any of the following ways:

  • The most common configuration is to start by ringing your nominated business number, mobile phone, home-office phone or VoIP phone number. If that number is busy or you don't answer within a specified time (say 10 seconds), the number can be configured to automatically redirect to a second number (for example, to an Alltel live answering operator or Voice2Email service).
  • Calls can be answered at one of Alltel's Virtual Offices in Sydney, Melbourne, Brisbane, Adelaide or Perth. Our live answering receptionists greet callers using your business name, and then take a message (which they forward to you via SMS, email, and customer portal).
  • Another popular option is to forward calls to our automated touchtone Call Forwarding IVR Menu, which allows callers to quickly select the person or department they want to talk to.
  • You can also route calls to Alltel's Voice2Email service, where the caller leaves a message, which is then converted to a .WAV file and sent to you as an email attachment.
  • Calls can also be routed to physical fax machines or to Alltel's Fax2Email service, which converts faxes to a .PDF file and then sends the PDF file to you as an email attachment.

Our 'easy to complete' Application/Order Form makes it easy for you to configure your 1800 number/s, Live Answering and our other services to suit your requirements.


11 Reasons to Get an 1800 Number Now

  1. Keep the same business phone number for the life of your business.
  2. Increase the geographical reach of your businesses at minimal cost.
  3. Add a vital marketing tool to your business.
  4. Show potential customers that you're not just a local business.
  5. Increase your marketing response.
  6. Give your business a professional image.
  7. 1800 numbers are independent of your physical location.
  8. These numbers are transportable (take them with you if you relocate).
  9. Answer at any fixed or mobile phone in Australia.
  10. You don't need any extra phone lines.
  11. With our low priced plans, having an inbound 1800 number is A LOT cheaper than you think.
Customer Comments

"We are using Alltel as their service is top notch and we have never had a down time with our 1800 number." – Ryan Mollaun - Rox Tan Australia

"I believe that people seem to have more faith in calling a 1300 or 1800 number as they seem to help create a more established company image." – Scott Sutherland – Total Guard Australia

"We've been using Alltel's 1800 number service for 7 years and won't be changing providers any time soon." – Louise McLoughlin – e-BAS Accounts

"Easy to set up, effective and efficient. Providing us with an 1800 help desk number for all the competitions we run across the Foxtel platform." – Melanie Tsakiris – Multi Channel Network

"If you are looking for a telco for your 1800 numbers, save yourself the running around and go with Alltel." – Ray Coleiro – Ace Dog Supplies

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